Privacy Policy

Last updated: October 7, 2026

This Privacy Policy explains how FOURPLEX SIA ("we", "us" or "our") collects, uses, shares and protects personal information when you use Lovio.

Information we collect

We collect information that you provide when using Lovio, such as account and profile information, information about your relationship and partner connection, answers and responses, notes, drawings, photos, memories and other content that you create, upload or share through the app.

We also automatically collect certain technical and usage information, which may include account, device and session identifiers, app activity, feature interactions, subscription and transaction information, error and diagnostic information, approximate location derived from your IP address, and notification-related information.

Some information may be provided by your linked partner, authentication providers, app stores or other services that you choose to use with Lovio.

Payment information for purchases made through Apple's App Store or Google Play is processed by the relevant app store. We do not directly process your full payment-card information for these purchases.

Location information

Some Lovio features may use your location.

If you enable these features and grant the required device permissions, we may process precise or approximate location information to provide features such as distance information, local suggestions and other location-based functionality.

Certain features may use location in the background if you enable the appropriate permission.

You can control or disable location permissions through your device settings. Some features may not work correctly if location access is disabled.

How we use information

We use personal information to:

  • provide, maintain and operate Lovio;
  • create and manage accounts and partner connections;
  • store, display and share content as requested by users;
  • provide app features, reminders and notifications;
  • provide location-based functionality;
  • provide AI-powered and search-based features;
  • manage subscriptions and access to paid features;
  • understand how Lovio is used;
  • analyse and improve features, user experience and subscription flows;
  • diagnose technical problems and improve reliability;
  • prevent fraud, abuse and misuse;
  • protect users, purchases and the security of Lovio;
  • communicate with users and respond to requests; and
  • comply with legal, accounting, tax and regulatory obligations.

Where the General Data Protection Regulation ("GDPR") or similar laws apply, we process personal information on one or more of the following legal bases:

  • performance of our contract with you, where processing is necessary to provide Lovio and its requested features;
  • your consent, where required, including for certain device permissions and optional features;
  • our legitimate interests in operating, securing, analysing and improving Lovio, provided those interests are not overridden by your rights and freedoms; and
  • compliance with our legal obligations.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

Where processing is based on our legitimate interests, you may have the right to object to that processing.

AI and search features

Lovio may use third-party artificial intelligence, search and information-retrieval services to provide certain features.

When you use these features, we may send information relevant to your request to those providers. This may include information such as your selected location, language, preferences, relationship context, date or time preferences, and previous results where necessary to provide the feature.

We do not intentionally include your name or email address in AI or search requests unless it is necessary for the requested functionality.

Search providers may use additional third-party search indexes or information providers to respond to requests.

Information submitted to these services is processed according to our agreements with them and, where applicable, their own privacy practices.

Sharing of information

Your linked partner may be able to access information and content that you choose to share through Lovio.

We also use third-party companies and service providers to help us operate Lovio. These providers may process personal information on our behalf for purposes including:

  • cloud hosting, databases and authentication;
  • analytics and app-performance measurement;
  • subscription and paywall management;
  • error monitoring and diagnostics;
  • notification delivery;
  • artificial intelligence and search functionality;
  • security, fraud prevention and abuse prevention; and
  • other technical services necessary to operate Lovio.

We may also share information:

  • with authentication providers and app stores where necessary to provide their services;
  • where required by law, regulation, legal process or governmental request;
  • where reasonably necessary to protect Lovio, our users, our rights or the rights of others; or
  • in connection with a merger, acquisition, financing, reorganisation, sale of assets or similar business transaction.

We do not sell personal information.

Media is stored privately with restricted access, but anyone who obtains a valid temporary media link may be able to access the associated file.

Content downloaded or separately saved by another user is outside our control after it has been downloaded.

International data processing

We and our service providers may process personal information in countries other than the country where you live, including countries outside the European Economic Area ("EEA").

Where personal information is transferred outside the EEA, we use appropriate safeguards where required by law. These may include European Commission-approved Standard Contractual Clauses, adequacy decisions or other lawful transfer mechanisms.

For eligible organisations in the United States, transfers may also rely on the EU-US Data Privacy Framework where applicable.

You may contact us for further information about the safeguards used for international transfers.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Lovio, maintaining security, preventing fraud and abuse, complying with legal obligations, resolving disputes and enforcing our agreements.

Retention periods vary depending on the type of information, why it was collected and applicable legal requirements.

Account information and user content are generally retained while your account remains active unless you delete particular content sooner.

Certain technical, security, subscription, fraud-prevention or legal records may be retained for longer where reasonably necessary.

Aggregated or anonymised information that can no longer reasonably be linked to an identifiable individual may be retained for analytics, research and service-improvement purposes.

Account and data deletion

You may request deletion of your Lovio account through the available account settings or by contacting us.

When an account is deleted, we delete or anonymise personal information associated with that account that we are not required or permitted to retain. This includes account information and user-generated content under our control.

We may retain limited information where reasonably necessary for security, fraud and abuse prevention, protection of subscriptions and purchases, compliance with legal obligations, dispute resolution or enforcement of our agreements.

Information may also remain temporarily in backups, caches and service-provider systems before being removed through their normal deletion processes.

Where service providers hold personal information associated with your account, we may request deletion from those providers where required and technically applicable.

Deleting or unlinking an account ends the partner connection and may also affect content shared between partners. Information or content that another person has already downloaded or independently saved cannot be deleted from that person's device by Lovio.

You can contact [email protected] with questions or requests concerning deletion of your information.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse or alteration.

These measures may include encrypted transmission, authentication, access restrictions, monitoring and other safeguards appropriate to the nature of the information being processed.

However, no internet-based service or method of electronic storage can guarantee absolute security.

Your privacy rights

Depending on where you live, you may have rights concerning your personal information.

These may include the right to:

  • access your personal information;
  • correct inaccurate information;
  • request deletion of your information;
  • restrict certain processing;
  • receive certain information in a portable format;
  • object to certain processing;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with a data protection authority.

To exercise your rights, contact [email protected].

We may need to verify your identity before completing certain requests.

If you are located in the EEA, you may lodge a complaint with the data protection authority in the country where you live or work, or where you believe a violation occurred.

Third-party services

Lovio may contain links to or integrate with third-party services.

Those third parties may process information independently under their own privacy policies. We are not responsible for the privacy practices of services that operate independently from Lovio.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including when our services, technology or legal obligations change.

When we make changes, we will update the "Last updated" date above.

Contact us

Lovio is provided by FOURPLEX SIA.

FOURPLEX SIA is the controller responsible for personal information processed as described in this Privacy Policy.

For questions, privacy requests or complaints, contact:

[email protected]